Our Approach
At Zigzag, we’re proud to partner with carefully selected suppliers who share our commitment to improving pup happiness and making a positive impact on the world. We work together to deliver services ethically and sustainably, while striving to minimise our environmental footprint.
As a certified B Corp, Zigzag is values-driven. We measure success not just by financial outcomes but also by our positive impact on people, pups, communities, and the planet. We believe in building trusted, long-term partnerships that reflect our shared responsibility for ethical, social, and environmental progress.
Suppliers are responsible for meeting the standards in this Code and for complying with all relevant laws and regulations in the countries where they operate.
Ethical
We expect our suppliers to:
- Support and respect internationally recognised human rights.
- Comply with the Modern Slavery Act (if operating in the UK) and similar laws globally.
- Prohibit slavery, forced labour, or human trafficking.
- Provide equality of opportunity and fair treatment in all employment matters.
- Act without discrimination of any kind.
- Maintain an up-to-date ethical code of conduct.
People (Labour and Employment)
We expect our suppliers to:
- Ensure all employees are paid fairly and legally.
- Provide safe and healthy workplaces.
- Respect reasonable working hours, rest periods, and fair breaks.
- Ensure employment of young people complies with international standards and local laws.
- Respect the dignity, wellbeing, and rights of all employees.
Environmental Responsibility
As part of our B Corp values, we expect suppliers to:
- Comply with environmental laws and regulations.
- Where possible, actively work to reduce environmental impact, including carbon emissions, waste, and resource use.
- Demonstrate ongoing commitment to sustainability and responsible practices.
Anti-Corruption
Zigzag is committed to fairness and transparency. We expect our suppliers to:
- Reject bribery, fraud, and corruption in all forms.
- Ensure gifts or hospitality are reasonable, transparent, and not intended to influence decision-making.
Non-Compliance Reporting
Any practices or actions that violate this Code or relevant laws must be reported. Concerns can be raised with a line manager, a member of the Zigzag leadership team, or through Zigzag’s confidential reporting system Speak-Up, available 24/7, 365 days a year.
Reporting process:
- Submit your report via the confidential webform or call 0800-1693502 to leave a message.
- Select United Kingdom.
- Describe the concern (who, what, when, how) and include any supporting evidence.
- You will receive a case number to track updates.
